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Cancellation Policy

Cancellation Policy – Ready-Made Products

For all ready-made products (excluding made-to-order items):

  • Orders can be cancelled for a full refund before the order is shipped or within 12 hours (on working days) of payment confirmation.

  • Once your order has been shipped, you will receive a shipping confirmation email with the carrier name and tracking number.

  • Orders cannot be cancelled once they have been shipped, even if still in transit.

Please note:
If you no longer want the item after shipping, you may refer to our Return & Refund Policy to submit a return request after receiving the package.