Return & Refund Policy

Return & Refund Policy – Ready-Made Curtains

At H.Versailtex, we are committed to providing high-quality ready-made home décor products and outstanding customer support. If you’re not fully satisfied with your purchase, we’re here to assist you.

✅ Returnable Items

We accept returns for the following:

• Ready-made curtains

• Curtain rods, tiebacks, and accessories

• Unused items in original condition with tags and packaging intact

• Return request made within 30 days of delivery

❌ Non-returnable Items

Please note the following are not eligible for return:

• Clearance or Final Sale items

• Items that have been washed, installed, altered, or used

• Fabric swatches or complimentary gifts

• Items damaged due to incorrect installation or misuse

🚫 Return Requests Not Accepted For:

• Change of mind after use

• Didn’t like the color or design

• Product is too heavy/light

• Misunderstood product image

• Incorrect size selection (please check measurements before ordering)

• Color variation due to lighting or monitor differences

🛠 Damaged or Incorrect Item?

If you received a damaged, defective, or incorrect item:

1. Contact us within 3 days of receipt

2. Email: assist@hversailtex.com

3. Include: Order number, product photos, packaging photos, and description of issue

We will review and offer one of the following:

• Free replacement

• Full refund

• Return label if necessary

🔁 How to Return

1. Contact us via assist@hversailtex.com with your order details and reason for return.

2. Once approved, you’ll receive the return shipping address by email.

3. Ship the item back using a trackable method.

4. Refunds will be processed within 3–7 business days after inspection.

🚚 Return Shipping Costs

• If due to our error: We cover shipping.

• If due to personal reason: Customer pays for return shipping.

💵 Refund Details

• We refund product cost only.

• Original shipping fees are non-refundable.

• A 20% restocking fee may apply depending on the condition.

• Refunds will be returned to your original payment method.

🔄 Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order.

📦 Lost Packages

• If tracking shows “Delivered” but not received, contact the carrier first.

• If the package is confirmed lost in transit, we will resend the order.

• No refunds are provided for packages marked as delivered.

⚠ Dispute & Chargeback Reminder

Please contact us before opening a dispute. Chargebacks delay resolution and may hold your funds for up to 90 days. We’re committed to solving issues quickly and fairly through direct communication.