Return & Refund Policy

Return & Refund Policy – Ready-Made Curtains

At H.Versailtex, we are committed to providing high-quality ready-made home décor products and outstanding customer support. If you’re not fully satisfied with your purchase, we’re here to assist you.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

✅ Returnable Items

We accept returns for the following:

• Ready-made curtains

• Curtain rods, tiebacks, and accessories

• Unused items in original condition with tags and packaging intact

• Return request made within 30 days of delivery

❌ Non-returnable Items

Please note the following are not eligible for return:

• Clearance or Final Sale items

• Items that have been washed, installed, altered, or used

• Fabric swatches or complimentary gifts

• Items damaged due to incorrect installation or misuse

🚫 Return Requests Not Accepted For:

• Change of mind after use

• Didn’t like the color or design

• Product is too heavy/light

• Misunderstood product image

• Incorrect size selection (please check measurements before ordering)

• Color variation due to lighting or monitor differences

🛠 Damaged or Incorrect Item?

If you received a damaged, defective, or incorrect item:

1. Contact us within 3 days of receipt

2. Email: assist@hversailtex.com

3. Include: Order number, product photos, packaging photos, and description of issue

We will review and offer one of the following:

• Free replacement

• Full refund

• Return label if necessary

🔁 How to Return

1. Contact us via assist@hversailtex.com with your order details and reason for return.

2. Once approved, you’ll receive the return shipping address by email.

3. Ship the item back using a trackable method.

4. Refunds will be processed within 3–7 business days after inspection.

🚚 Return Shipping Costs

• If due to our error: We cover shipping.

• If due to personal reason: Customer pays for return shipping.

💵 Refund Details

• We refund product cost only.

• Original shipping fees are non-refundable.

• A 20% restocking fee may apply depending on the condition.

• Refunds will be returned to your original payment method.

🔄 Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order.

📦 Lost Packages

• If tracking shows “Delivered” but not received, contact the carrier first.

• If the package is confirmed lost in transit, we will resend the order.

• No refunds are provided for packages marked as delivered.

⚠ Dispute & Chargeback Reminder

Please contact us before opening a dispute. Chargebacks delay resolution and may hold your funds for up to 90 days. We’re committed to solving issues quickly and fairly through direct communication.